Month: October 2017

Update to mobile app available

An update to the mobile app is now available in both the Android and iTunes app stores. It offers performance updates and bug fixes. Some users noted an unending spinning wheel when connecting to MY ACCOUNT, which this update should fix. Please email me if you notice any issues with the new app.

Kudos to Missy!

FFB’s Missy went above and beyond to provide excellent customer service to a patron speaking English as a second language. She worked with him to help him get to needed resources to resolve employment issues. He was extremely grateful for her time and patience to help him through it despite their language barriers. Way to …

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The Rise of Digital Formats in Lane’s Collections

In the first quarter of 2017, the Collection Development Department did a retrospective look at collection statistics*, tracking the rise of digital formats and comparing them to our physical formats. Over the last ten years, digital collection usage has increased 7,347%, and 190% in the last five years. Worth highlighting from this retrospective is our …

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